Answer
What counts as adoption?
Adoption means at least 80 percent of eligible units complete the agreed workflow in the tool during the final ten business days of the live-use window, with quality checks passing and no critical defect open. Logins, training attendance and it looks good do not count.
One behavior, agreed in advance
Adoption is defined before a line of the tool is built. We agree with you on one behavior metric for the workflow and a threshold for it, and both are signed as part of the access gate. An example of a metric is the share of eligible jobs completed in the tool before the end of the shift.
The word eligible matters. The count is made against the units of work that should have gone through the tool, and those come from your operating records. If we counted only what entered our tool, the tool would be grading itself.
The test at acceptance
At operational acceptance, at least 80 percent of eligible units must complete the agreed workflow in the tool during the final ten business days of the 30-day live-use window. Quality checks must pass, and no critical defect can be open.
What does not count
- Logins
- Training attendance
- Someone saying the tool looks good
Each of those can happen while the old way of working carries on in the background. Only completed work in the tool shows the crew has changed how it works.
The final 20 percent of the Build fee depends on this test. The full terms are on how we work.
Questions people ask
Who decides the adoption metric?
Both sides agree on one behavior metric for the workflow, and a threshold for it, before the Build starts.
Where does the count come from?
From your operating records, not from what entered our tool.
Why do logins not count?
Because logging in is not doing the work. Adoption means the workflow itself was completed in the tool.