Fox & SantiagoTechnology, applied.Call (877) 244-9687

Forward-deployed engineering

Your systems don't talk. Your people pay for it.

No more typing the same work twice. No more chasing status or calling around for answers. Our engineers come on site, find what is costing you the most, and fix it with the software you already run.

Call (877) 244-9687Book a fit callSee live demos

On site anywhere in the United States

An operations leader seen from behind, looking over a busy distribution floor

Built on the systems our clients already run

  • QuickBooks
  • ServiceM8
  • Procore
  • Stripe
  • Twilio
  • Shippo
  • Printful
  • OpenAI
  • Claude
  • And yours
As seen on International Business Times, Barchart, AP, ABC, CBS, NBC, SI and over 450 news sites

Why us

Operators who build.

We have run operations ourselves, so we know where the time goes and where the systems break. We have mapped it in 84 guides. We bring that to your site, build with the people who will use what we make, and hand over tools your team reaches for every day.

Run by Mike Fox and Jason Santiago, operators who have run crews, kept the books and built the software to fix what broke.

See where it breaksHow we work

A whiteboard crowded with overlapping sticky notes
A tall stack of paper work tickets on an office desk at night

The re-entry trap

The work gets done once. Then someone types it in again.

Why it happens

What we do

We come in, find what is costing you the most, and fix it. Then we take on the next problem.

Fox & Santiago is an operator-led, forward-deployed engineering firm working on site with companies across the United States. It sees how the work really runs, finds the issues costing the business the most, solves them with the systems the company already runs, and stays to take on the next.

Any system, any file, any API. If it exports a file or has an API, we connect it, whatever the brand and whatever the format, proprietary or not. How we connect

How we workOur client work

Our sister company

Want your own team to keep building after we leave?

Hire Fox & Santiago when the problem needs someone on site to find what is really costing you and connect the systems you run. License FORGE, our sister company's platform, when you want your own people to keep building the connectors and tools themselves. Many companies do both: we fix the costliest problems first, and your team keeps improving from there.

See FORGEWho to hire to connect your systems

What we've built

See all tools

Who we work with

All industries

Why we come on site

The real process is not the one on paper.

Every company has the process it wrote down and the process people actually run. What costs you lives in the gap between the two: the spreadsheet someone keeps on the side, the call that settles what the system could not, the one person everyone asks. You do not find that from a laptop. You find it by being there.

On paper

The documented workflow, the org chart and the software settings. Clean, and missing the parts that cost the most.

In practice

Workarounds, side spreadsheets, retyped records and answers that live in someone's head. This is where the time goes.

How we work

We come on site, watch the work where it happens, and build around the people who already make it run, with the systems you already have.

For your role

All buyer pages
For COOs and operations leadersKnow where every job stands without picking up the phone.For CFOs and controllersCash that arrives when the work is done. Numbers you can sign.For IT leadersNothing new to babysit. No second system of record.For private equity and portfolio companiesAfter the deal closes, see where the money leaks. Then fix it.

Step 1

Workflow Spec

Up to five days on site

One visit: the work mapped where it happens, the issues found and ranked by what they cost you, the business case and a Build proposal.

You get: The issues ranked by what they cost you, the business case and a fixed Build proposal

Step 2

Production Build

Six weeks to release, then 30 days live

Solves the most pressing issues the Spec found, tested with the people who will use it before go-live, with 30 days of stabilization.

You get: Working tools connected to the systems you run, in daily use by your crew

Step 3

Embedded Adoption

Ongoing, monthly

The next issue on the list, fixed every month, with monitoring and support.

You get: The next issue fixed every month, with monitoring and support

How we compare

Who to hire to connect your systems
A global consultancyBest for company-wide strategy and multi-site transformation. We fix the handoffs that cost you, on site.A software boutiqueBuilds what the spec says. We find what to build by watching the work, then build it with your crew.Hiring an AI directorOne salary and a search. We bring a team that has already shipped tools on real operations.FORGE, our sister companyYour own people keep building connectors and tools on a platform, after or instead of an engagement.
One hand passing a folded document across an office desk to another

Where it breaks

Most of what goes wrong happens between two people.

The six ways operations break

What is going wrong this week?

Open the library

What is it costing you?

All calculators
The cost of retypingCalculate the office hours and dollars your company spends each year retyping job information from the field into other systems.Invoice lagCalculate how much cash is tied up by the days between finishing a job and sending the invoice, and what carrying it costs each year.Approval waitCalculate the paid crew hours and dollars lost each year while crews wait for purchase, change order and schedule approvals.Second tripCalculate what return trips cost your company each year when jobs cannot be finished on the first visit.

Field notes

All field notes
Why doesn't ChatGPT mention my company?Why ChatGPT, Gemini and other AI assistants recommend a competitor instead of your company, the common causes, and what to fix first.What is AI search optimization (AIEO)?AI search optimization (AIEO) explained for owners: what it is, how it differs from SEO, which AI engines it covers and how to tell whether it is working.How do I get ChatGPT to recommend my business?How to get ChatGPT, Gemini, Claude, Perplexity and Grok to recommend your business when buyers ask who to hire, in plain steps any owner can start on.
A metal fabrication shop floor in golden light

The WERCS case

Quotes went from days to seconds.

Read the case
A clear, quiet office desk in morning light with a closed laptop and a mug

The finish line

A desk with nothing waiting on it.

Map your workflow

Questions people ask

What does Fox & Santiago do?

Fox & Santiago is an operator-led, forward-deployed engineering firm working on site with companies across the United States. It sees how the work really runs, finds the issues costing the business the most, solves them with the systems the company already runs, and stays to take on the next.

What does it cost to start?

Pricing varies by deployment. Every engagement starts with a Workflow Spec: an on-site look at how the work really runs that ends in a Build proposal for your deployment.

How do you make sure your team uses what you build?

We build it with them. The people in the workflow are interviewed in the Spec, the Build is tested with the people who will use it before go-live, and 30 days of stabilization after launch fix whatever gets in their way.

Do you replace our software?

No. Tools we build read and write through the systems you already run, and never become a second system of record.

How do we reach you?

Call (877) 244-9687, email [email protected], or book a free twenty-minute fit call on this site.