Where the work does not happen at a desk
Industries
Fox & Santiago works with operating companies whose work moves between the field, the shop and the office: mechanical, electrical and fire protection contractors, industrial service companies, facilities maintenance, equipment rental and service, and specialty manufacturers. Each page describes how work moves in that trade and where it usually breaks.
Commercial roofing contractorsHow work moves at a commercial roofing contractor, where surveys, estimates, leak calls and crews break, and what fixing it looks like.
Electrical contractorsHow work moves at an electrical contractor, where change work, material and labor tracking break, and what fixing it looks like.
Environmental and remediation service companiesHow environmental and remediation work moves from site to lab to disposal to report, where field records break, and the first workflow we usually look at.
Equipment rental and service companiesHow rental fleets move between counter, yard, customer site and service shop, where the return and turnaround break, and the first workflow we look at.
Facilities maintenance companiesHow work moves at a facilities maintenance company, where work orders, subcontractors and client invoicing break, and what fixing it looks like.
Fire protection and life safety contractorsHow work moves at a fire protection and life safety contractor, where inspection, deficiency and repair workflows break, and what fixing one looks like.
HVAC and mechanical contractorsHow work moves in HVAC and mechanical contracting, where service, maintenance and project workflows break, and what fixing one looks like.
Industrial finishing and coatings companiesHow work moves through a finishing and coatings shop and its field crews, where it breaks, and the first workflow Fox & Santiago usually looks at.
Industrial service companiesHow industrial service crews work inside customer plants, where field tickets and billing break, and the first workflow Fox & Santiago usually looks at.
Plumbing contractorsHow work moves at a plumbing contractor, where intake, dispatch and second trips break the day, and what fixing it looks like.
Specialty manufacturersHow made-to-order and low-volume manufacturers move work from quote to ship, where the handoffs break, and the first workflow Fox & Santiago looks at.
Utility and infrastructure contractorsHow utility and infrastructure crews work against owner work orders and unit prices, where production reporting breaks, and the first workflow we look at.
Questions people ask
Do you only work in these industries?
No. The method fits any operating company whose work moves between people who do not sit together. These are the industries where that shape is most common.
Do you need industry experience to fix our workflow?
The Spec starts on your floor, in your trucks and at your office desk, so the workflow is learned from your people, not assumed from a template.
What size companies do you work with?
Mostly operating companies of roughly 20 to 100 million dollars in revenue, where a broken workflow costs enough to justify a fixed-price fix.
Do you replace our industry software?
No. Tools we build read and write through the systems you already run and never become a second system of record.
What if my industry is not listed?
Call or book a fit call. If work moves between the field, the shop and the office, the patterns will be familiar.