Straight answers
Answers
Short, direct answers to the questions owners and operations leaders ask before hiring a firm to fix a workflow: what a Workflow Spec includes, how long a build takes, what it costs, who owns the result, and how usage is measured.
- Can a Spec end in a no?
Why a Fox & Santiago Workflow Spec can end in a no-go or a recommendation against building, and what you keep when it does. - Do you replace our existing software?
Why Fox & Santiago builds tools that fit the software you already run instead of replacing it, and what that looked like in practice. - Do you use AI in every tool?
When Fox & Santiago uses AI in a workflow tool, when it does not, and which kinds of AI work the firm declines. - Do you work remotely?
When Fox & Santiago can specify a workflow remotely, when someone has to be on the floor, and how that is decided for each engagement. - How do site visits work?
How Fox & Santiago site visits work: when one is needed, where we travel, and how travel is billed separately at cost. - How do we get started?
How to start working with Fox & Santiago: a free twenty-minute fit call, then a fixed-price Workflow Spec if the fit is real. - How long does a Production Build take?
How long a Fox & Santiago Production Build takes, when the six-week clock starts and stops, and what the live-use window after release is for. - How much does a Workflow Spec cost?
The price of a Fox & Santiago Workflow Spec, how it is paid, what it covers and why the first step is paid rather than free. - Is the Spec fee credited against the Build?
Why the Fox & Santiago Workflow Spec fee is not credited against the Production Build, and what that means for the advice you get. - What counts as adoption?
How Fox & Santiago defines adoption: one agreed behavior metric, an 80 percent threshold, counted from the client's own operating records. - What does a Production Build cost?
What a Fox & Santiago Production Build costs, how the price is fixed, how it is paid and why the last 20 percent depends on use. - What happens after launch?
What happens after a Fox & Santiago tool launches: 30 days of stabilization, then Embedded Adoption, a keep-the-lights-on arrangement or a formal handover. - What happens if the crew does not use the tool?
What happens to the Fox & Santiago Build fee when the crew does not use the tool, how use is measured and what both sides must supply. - What is a Workflow Spec?
What a Fox & Santiago Workflow Spec is, what it includes, how long it takes and what you keep at the end, whether or not you build. - What is Embedded Adoption?
What Embedded Adoption includes after a Fox & Santiago Production Build, its six-month minimum, and how its price is set. - What is the access gate?
What the access gate is in a Fox & Santiago Production Build, what has to be in place and why the six-week clock starts there. - What is the clock policy?
The Fox & Santiago clock policy: when the six-week Build clock starts, when it pauses, when it stops, and what comes after release. - What work do you decline?
The work Fox & Santiago declines at the fit call and at the Workflow Spec, and why those limits are set before a build starts. - Where does our data go?
Where client data goes in a Fox & Santiago engagement: AI access through the firm's platform only, no model training, and deletion on a written schedule. - Who owns the tool you build?
Who owns a tool Fox & Santiago builds: the client owns the bespoke tool, data and accounts after payment, with the assignment in writing.
Questions people ask
Why are these answers so short?
Because most questions have a short honest answer. Each page links to the longer explanation where one exists.
Are the prices on these pages current?
Yes. The Workflow Spec is 15,000 dollars fixed and a Production Build starts at 60,000 dollars, fixed after the Spec.
What if my question is not here?
Call the number at the top of any page. Jason answers it.
Do these answers apply outside the United States?
The engagement terms do. Travel for site visits outside the United States is billed at cost as its own line.
Where is the full method explained?
On the How we work page.